WordPress.org

Getting Help

My goal is to make sure that TweetBlender works on your site.

If you experience a problem please don't simply disable and delete the plugin; instead, do let me know about your issue! You'd be helping me make TweetBlender better, you'd be helping other users who could be experiencing the same issue, and you'd get a kick-ass plugin working for you as a result.

When reporting an issue please state the following things in your initial message: 1. The URL of the page where the issue can be seen 2. The version of TweetBlender you are using 3. The version of WordPress you are using 4. Your browser type and version 5. Your OS type and version If you don't tell me these things right away I usually have to write back and ask for them and that delays the fix.

Here are the places I monitor regularly:

• Twitter: hashtag #tweetblender, mentions of @tweetblender, keywords "tweetblender" and "tweet blender" - This is the best way if your request is fairly urgent as I'm online 16 hours a day
• Facebook: TweetBlender fan page discussion board
• WordPress Support Forums: tweet-blender tag
• Old homepage: http://kirill-novitchenko.com/tweet-blender

Additional resources:

• New Homepage: (coming soon) http://tweet-blender.com
• Email: tweetblender AT gmail DOT com

Note #1: I might not get back to you immediately. This software is written and supported by an individual, not a company or a group. I have a demanding full time job and family with two kids. All of my free time is spent on fun projects like this one.

Note #2: Please don't flame me for bugs. Twitter is notoriously unstable and has some bugs in the API. On top of it, I use jQuery library that has some bugs in it as well. On top of it you might have other plugins installed that have bugs or introduce conflicts. Finally, 90% of the code works within browsers which have all sorts of different bugs of their own. Before calling TweetBlender "crap" give it a benefit of a doubt - it might not be its problem. I'm really striving to make it the best it could be