Wordpress LiveAgent plugin integrates well known help desk and live chat software into any WordPress installation. No HTML knowledge is required.
WordPress LiveAgent free plugin integrates full featured help desk and live chat software LiveAgent into any WordPress installation. It can provide complete customer support platform with hybrid chat and email tickets. You will have 50 chats/tickets per month for free - read more. It will be installed in our cloud. We handle backups, traffic and performance for you. Add chat button by few simple clicks and be live within 5 minutes.
Online Chat: Your customers can connect with you in real time using live chat button on your website You can convert your visitors into customers much faster as before (studies shows average 20% increase of sales with live chat on website)
Help Desk: Your customers can reach you by emails (you can scan unlimited number of mail accounts and sort emails into multiple departments) You can answer emails in same way as if it would be chat - customer will get immediate answers
Offline Messages: In case your support is not online, your customer can leave you offline message, which will be later asnwered by email
Facebook: You can monitor all your Facebook fan pages and answer messages from one place. LiveAgent will turn each wall message into ticket, which could be answered by your suport team in the same way as email, chat or tweet.
Twitter: Backup all your tweets and key word mentions. You will be able to search tweets any time in the future and review complete communication with your customers in ticket timeline.
Knowledge Base & Forum: Knowledge Base will help you to reduce customer support costs and workload while improving overall customer satisfaction. Encourage your customers to help themselves. LiveAgent will help you to deliver answers to common problems much quicker as other knowledge base softwares.
It doesn't matter, if your customer will contact you by email, chat, Facebook or Twitter LiveAgent can handle all types of support channels into one hybrid communication. You can keep full history of conversations with your customers, you have full overview about the past of customer on one page.
Note: You can upgrade to full version with no limitations anytime, directly from your LiveAgent administration panel
Requires: 3.0.1 or higher
Compatible up to: 3.5.1
Last Updated: 2013-3-22
0 of 1 support threads in the last two months have been resolved.
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