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How long does it take for comments to show up?

The time it takes for BackType comments to show up on your posts varies – it can take anywhere from seconds to a day. It depends on the source and how old your post is, but we've designed the plugin and BackType Connect to be as timely and efficient as possible. We're constantly looking for ways to improve in future versions.

What versions of WordPress do you support?

The plugin was developed on WordPress 2.7, but it has been fully tested up to 2.8.6.

Does the BackType Connect plugin work with third party comment systems?

Unfortunately, it doesn't. Currently, the plugin will only work with the native WordPress comment system, and not replacements such as IntenseDebate or Disqus. With third party comment systems, this plugin will only show the Summary at the top of your comments section.

Does the BackType Connect plugin work with other plugins?

The plugin should work well with most other plugins, as long as they aren't replacement comment systems.

Can I moderate comments from BackType Connect?

Yes, you can. If you want to moderate BackType comments, enable moderation on the 'Settings' > 'BackType Connect' page. To moderate, visit the WordPress 'Edit Comments' page accessible via the 'Comments' menu item.

Note: You will not receive e-mails when BackType comments are placed in moderation, so we recommend leaving moderation off. We're hoping to address this in a future release.

What does the Summary option do?

The Summary option adds text before the comments on each post to summarize comment activity reported by BackType Connect. This will show the number of comments from each source whether they are enabled or not, so readers can choose to explore those conversations even if you decide not to display them alongside your own comments.

Can your plugin filter comments with Akismet?

If you have Akismet enabled, BackType Connect can use it. Enable the option on the 'Settings' > 'BackType Connect' page to send BackType Comments through Akismet. However, since we pay close attention to spam on BackType, this usually isn't necessary. If you're using Akismet, make sure you monitor comments classified as Spam so you can catch any BackType comments that are misclassified.

Why didn't BackType Connect get comments for my older posts?

BackType Connect launched in early March, 2009 so we haven't connected many conversations that took place before then. When you enable the plugin, it will retrieve comments for up to one hundred posts no older than January, 2009.